The Vertical group has launched a new component, Cruise-connect to their established back office system, TARSC, specifically for cruise agents. Despite the economic downturn, the cruise industry continues to expand with 14 new ships being launched this year and over 1.5 Million British passengers setting sail in 2009.

The new component will support agents using both TARSC and Amadeus Cruise and will allow agents to download confirmed reservations directly from Amadeus Cruise to TARSC, which will save agents time in loading the file, reduce errors and enhance customer service levels.

Peter Healey, CEO of The Vertical group said : “ With growth in the cruise sector estimated at 2.3 % for 2009, several of our existing agents with a large interest in cruise approached us to support their business, and naturally, by adding this component we are we are pleased to be part of this exciting sector of the travel industry.”

Several customers with a significant interest in the cruise sector have been using Cruise-connect for several months and have already seen a huge increase in productivity.

Healey added “There are a limited number of systems with this facility in the UK and for existing and new customers and we can adapt to apply this to anything from a one user system to multiple users with over 3000 desktops”

About The Vertical Group
The Vertical Group has celebrated 25 years service to the UK travel industry as providers of TARSC, travel agency booking system. Vertical also offers a range of software solutions, including voice and data solutions, tour operator management systems, web design and hosting, email, Magic Desktop and new CRM Platform, Athena. Miss Ellies Travel in Manchester, a travel agency and tour operator and www.Bedbank.com, accommodation only suppliers are also within the Vertical Group of companies.

For more Information
Contact sales on +44 (0) 800 983 000 or visit:

www.verticalgroup.co.uk

Issued by:
Amanda Taylor, Communications manager. +44 (0) 7595 778433